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Right of withdrawal

Consumers have fourteen days to withdraw from a distance purchase — with one exception that matters enormously in this catalogue: sealed goods that are unsealed. Here is the right, the exception, and the exact procedure.

ISO-certified laboratoryCOA per batch, ≥99%Discreet 24h dispatchResearch use only
The right

Fourteen days, no reasons required

If you buy as a consumer, you may withdraw from the purchase within fourteen days of the day you — or someone you nominate — receive the goods. You do not owe us a reason, and the right cannot be waived by anything in our terms.

Exercising it takes one unambiguous statement: an email to info@peptideonline24.com with your order number and the words that you withdraw. We confirm receipt promptly, and that confirmation includes the return instructions and address for your shipment.

Refunds cover the product price and standard delivery, made within fourteen days of withdrawal using the payment route you used — with the lawful proviso that we may wait until the goods are back or proof of return sending is provided.

The procedure

Four steps, start to refund

What actually happens after the email.

  1. 01

    Notify within the window

    Day zero is delivery day. An email inside fourteen days preserves the right; the return itself then has a further fourteen days to be sent.

    The notification address
  2. 02

    Wait for our confirmation

    It arrives quickly and carries the return instructions for your specific order — do not ship anything before you have it.

    Common questions meanwhile
  3. 03

    Return sealed and protected

    Goods travel back at your cost unless we agreed otherwise, packed against damage. Keep the dispatch proof — it secures your refund timeline.

    Packing standards to mirror
  4. 04

    Refund on the original route

    Price plus standard delivery, within fourteen days, to the payment method you used. Diminished value from handling beyond inspection is deductible — sealed returns never trigger it.

    How refunds travel
The exception

Unsealed vials cannot come back

The law excludes sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed. Peptide vials, pre-filled pens and nasal sprays are exactly such goods: a broken seal cannot be un-broken, and material that left our chain of custody unsealed cannot be resold or verified.

In practice: an unopened parcel, or unopened sealed products from it, withdraw and refund normally. A vial with a pierced septum, a primed pen, an opened spray — the right of withdrawal no longer covers that item, whatever the calendar says.

This exception is about seals, not about problems. Damaged-on-arrival, wrong-item and quality-suspect cases are complaints, not withdrawals — a separate route with its own page, and one where an opened product is obviously no barrier.

Know the boundaries
  • Fourteen plus fourteenDays to notify from delivery; days to send back from notification.
  • Seals decideUnopened sealed products return; unsealed ones are excluded by law.
  • Return shippingAt your cost for withdrawals — unlike complaints, where faults are ours.
  • Wrong route?Faulty or wrong goods belong on the complaints page, not here.
Questions

About withdrawal

The edge cases, handled.

Does the right apply to business purchases?
The statutory consumer right does not — it protects consumers. Research institutions buying as businesses rely on the terms and the complaints route instead.
Can I withdraw part of an order?
Yes. Name the items in your notification; refund follows the same rules for that part, and sealed-status is judged item by item.
The fourteen days pass tomorrow — is email enough?
Yes. The notification date is what counts, not the return shipping date. Send the email, then follow the confirmed instructions at normal speed.
What if my returned parcel goes missing?
Your proof of sending protects the refund claim — which is why the procedure tells you to keep it. Ship tracked and the question never arises.
Changed your mind?

One email starts the clock

Order number, a sentence of withdrawal, sent within fourteen days of delivery. The procedure above does the rest.

For laboratory and research use only. Not for human or animal consumption. Not a medicine and not a food supplement. Sold to persons aged 18 and over.

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