Free discreet shipping across the EU · dispatch within 24 hCOA per batch · ≥99% HPLC
Service

Shipping and delivery

Dispatch within 24 hours on working days, free of charge, in discreet packaging with tracking on every parcel. This page covers the details that sentence compresses — and what happens when a parcel meets a border or a delay.

ISO-certified laboratoryCOA per batch, ≥99%Discreet 24h dispatchResearch use only
The process

From order to doorstep

Orders placed on working days are picked, packed and handed to the carrier within 24 hours. You receive the tracking reference as soon as the label exists, and the parcel’s history stays visible end to end — silence between scans at hubs is normal carrier behaviour, not a lost parcel.

Packaging is deliberately boring: plain outer, no branding, no contents description beyond what declarations require, sized and padded so vials arrive as they left. Lyophilised material travels at ambient temperature by design — the storage page explains why days in transit are chemically trivial for sealed powder.

Delivery windows across Europe run from one to five working days depending on destination and carrier handoffs. Where a customs event applies to a destination, the import page describes what that adds — usually nothing, occasionally days.

The specifics

Four answers before you ask

The shipping questions that reach the inbox most.

  1. 01

    Tracking that stalls

    Give it 48 hours before worrying — hub gaps are routine. After that, mail us with the order number and we chase the carrier from our side.

    What to include
  2. 02

    A parcel that arrives damaged

    Photograph before unpacking further, then use the complaints route. Condition on arrival is our responsibility, and the process is built to resolve it quickly.

    The formal route
  3. 03

    Borders and paperwork

    Where a customs event applies, our declarations are accurate and our documents complete — the combination that gets parcels released rather than detained.

    The border in detail
  4. 04

    Storage on arrival

    The clock that matters starts when you unpack: refrigerate what the product page says to refrigerate, date what you open, and transit becomes irrelevant history.

    The conditions that count
Honest limits

What free shipping does not mean

Free means we absorb the carrier cost on every order, without minimums. It does not mean we control the carrier: strikes, weather and border queues happen to our parcels exactly as they happen to everyone’s, and promising otherwise would be the kind of claim our own buying guides warn about.

What we control, we commit to: same-or-next-working-day dispatch, accurate declarations, packaging that protects, tracking shared immediately, and a human reply within one working day when something looks wrong.

For the cases where a parcel is genuinely lost or arrives compromised, the complaints page is the binding version of this paragraph — with response times we hold ourselves to in writing.

The short version
  • DispatchWithin 24 hours on working days, tracking shared at label creation.
  • CostFree across our European delivery area, no minimum order.
  • PackagingDiscreet, unbranded, protective. Contents match declarations.
  • DeliveryTypically 1–5 working days depending on destination.
Questions

About delivery

Four more, briefly.

Do you ship to my country?
We deliver across Europe; the checkout shows availability for your address before any payment. If your country is not offered, the answer is genuinely no rather than maybe.
Can I choose a specific carrier?
No — we route by destination for reliability. What you always get regardless of carrier: tracking, discreet packaging and the same dispatch promise.
What if nobody is home?
Standard carrier practice applies: retry, neighbour or pickup point per local rules. The tracking link shows the options for your parcel.
Do you ship outside Europe?
No. The catalogue, the declarations and the legal pages are built for the European market, and we stay where our process is solid.
Ordered by noon

Packed by tomorrow

The catalogue ships free, tracked and discreet — and everything sealed travels safely at ambient temperature, by design.

For laboratory and research use only. Not for human or animal consumption. Not a medicine and not a food supplement. Sold to persons aged 18 and over.

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